At Clearfield, we understand that in the wake of natural disasters such as hurricanes, the timely delivery of critical supplies and services is essential. We are committed to supporting you--especially in times of extreme need. That’s why we are pleased to share our comprehensive plan to expedite orders and provide needed product support related to all disaster relief efforts.
Our plan is designed to streamline and prioritize orders for essential supplies and equipment impacted by natural disasters. Our expedited disaster response plan implements the following:
- Dedicated Disaster Response – Our inside sales and order fulfilment teams are trained to handle expedited and emergency orders.
- Order Prioritization – We prioritize all orders from affected areas essential for disaster response and recovery.
- For in-stock product, we commit to a 1-week lead time on all applicable orders. Call for a detailed list of in-stock products.
- Product not in stock will be fulfilled with our absolute BEST effort.
- Sales Support – During active disaster periods, our service team is available to support and assist whenever you need us. Reach out to your Clearfield sales representative or via the contact information below.
- Field Support – Along with order support, we continue to offer Applications Engineering support for all inquiries and product choice decisions. Field support is available pending safe conditions.
- Improved Logistics and Tracking – Our team is working closely with logistics partners to expedite shipping and provide up-to-the-minute tracking, so you have full visibility on the status of your orders.
Our goal is to provide you with the peace of mind that comes from knowing that Clearfield is here to help when you need it most. Should you have any questions about our disaster response plan, or if you would like to discuss your specific needs, please do not hesitate to reach out to our customer support team at:
Phone: (800) 422-2537
Email: sales@seeclearfield.com
Thank you for choosing Clearfield. We are honored to be your trusted partner, especially in times of urgency and uncertainty.